Dear Solwise ladies and gents!
May I say how grateful I am to have found your company that helped a technophobe such as myself, ON THE PHONE ONLY NO LESS!!! install a repeater (in my studio) and an antenna (15 metres away on a pole) so that I can play my lectures online for my degree whilst I am glazing my little sculptures!! Amazing!
All of you from Paul, Daniel, Steve, John and not forgetting the lovely lady (Ellie) who answered the phone each time I rang,.. all of you had so much patience and good humour and kindness and knowledge; all of which are very rare these days it seems to me.
So I just wanted to say a big thank you and also for swapping my original purchase of the wrong thing for the job and
supplying me so promptly with a far better solution. Brilliant!
I am one very happy customer and when (!!) I pass my degree, a lot of that will be down to you lot!
Very best wishes to you all.
Just want to say a big thank you to all at Solwise.
Gear arrived swiftly and well packed in cardboard! What a joy that was, super.
Initial installation was disappointing with no noticeable improvement. However after a clean re-install the results have been outstanding. No drop out, streaming tv and vids (minimal buffering) and connected day and night. To top it all we now have WiFi anywhere on the ship. Absolutely fabulous.
Products purchased - WL-PATRIOT-3000-KIT
Hi Solwise Team
Thank you for your swift reply with the invoice.
Just a bit of feedback about the two items you sold me. The Equipment is fabulous, and the advice your Engineer gave meon purchase with the setup, revising my original order from one to two units, for signal Camera to Pc. This now takes a 3 - 5 second transfer, and the G5 on the units just blows away any other wi fi signal we come up against
We have one venue where the the working area is covered with a large metal dome, similar to St Pauls Cathederal, and hundreds of surrounding Wifi setups. Before getting your equipment we could only work there tethered. Your equipment has solved all this with a 3 - 5 sec transfer.
I would highly recommend your products and after sales service you provide
Products purchased - 2 x EL-ENS500EXT
I just wish to thank Solwise for being efficient and responsive in my recent purchase of a discontinued network plug.
I found myself requiring a fourth plug but was unable to source one online anywhere. I contacted Solwise and Steve Mace responded the following day with good news that he was able to supply me with one.
I forwarded my details and my payment and the plug was dispatched and I received the package within two days.
Thankyou very much Solwise.
Was informed when checking in at a remote campsite in the south of Morocco, that campsite Wifi was available in and just outside reception. Pitched up on the furthest pitch from reception 150+ meters away because it had fabulous sea views. Set up Patriot Ariel and usb3000repeater recently purchased from you. And then watched uninterrupted British TV via the internet, Voip-ed friends. Thanks Solwise..... One happy Yorkshireman.
I want to thank you so much for all your help and advice in creating the 4g setup that has taken us out of the data wilderness. I can't tell you what a difference this is making to my ability to do my job.
The contact with Paul Smith was great and he's done a super job, but I really do want to thank you as well for your part since you made it happen. It's not very often in these days of 'press 1 for this and 2 for that', that one comes a business so helpful, knowledgeable and interested.
Many thanks and best wishes
Just a quick message to say thank you for your excellent service, parcel arrived a short while ago and was brought to my caravan by the site owners, now up and running with a good 5 bar reception, better than the 1/2 bars I was getting before.
You may be getting some more orders from others on this Caravan park.
Product bought - NET-WL-ROCKET_BGN
I called yesterday to ask if the PLV-500AV-PEWN would be compatible with the other Solwise units that I have installed around the house and was informed that it was. I ordered the item at about 14:00 hours (selecting the free delivery option) and was delighted when it arrived this morning. I was even more delighted to find that installing it into my existing network was as simple as plugging it in – fantastic service! It works like a charm and I couldn't be happier with it. It is also a doddle to manage via the Web interface (and no need to change the subnet of my computer to do so either).
When I called I also mentioned that I have had a Solwise PL-500AV-PEVW for a few months, which is a pain to try to set-up and manage (having to change the IP address of my computer to match be on the same subnet as the plug) but more annoyingly it seems to return to its default settings periodically. The chap on the phone said that I should return it to you and that's what I'll do now.
Overall, I'm a happy customer and would definitely use Solwise products and the Solwise Web site in future and recommend them to others.
Hi I thought you may be interested in some of the data rates I am getting having just purchased your 500AV powerline units. The below speed measurements were obtained using my iPad connected wirelessly with a Speedtest app. Case 1 - against main router Homehub5 wireless N ====================================== 68.82 mbs down, 18.56mbs up. Case 2 - against slave router Homehub3 (not N) with link via old Comtrend 9020 powerline ============================================================ 1.11 down 7.07 up Case3 - against slave router Homehub3 with link via new 500AV2 powerline ============================================================ 35.88 down 10.50 up. I repeated the tests after an hour and got 41.08 down and 16.83 up. I've not loaded your CD yet or tried any tuning or moved any of the close by plug-top transformers. The above tests were performed in my three storey Victorian town house with fairly old mains (20 year plus) wiring and very thick stone walls. The main router is on the ground floor at the back of the property. The slave router is on the second floor at the front. The routers are on different mains ring circuits. WiFi will barely penetrate any wall, although wooden floors seem fine. Originally I was using powerline units supplied free with a BT Vision box several years ago to get service to the top floor (my office - I work from home). These were poor in the extreme and far from sufficient for my needs. I had visions of needing to run a cable the length of my home. The old Powerline units always had red lights showing warning of range problems. Replacing the old powerline units with 500AV2 units seems to have drastically improved performance. I was concerned that the reach problem would affect the new units as badly as the old versions, but they seem to be much better at dealing with the mains noise. So far, so good! But first impressions are excellent. Thank you Jonathan Products referred to are the NET-PL-500AV-SMT-TWIN
Just to let you know that l received the NET-3G-5IR-EXT today and l am amazed how it has improved my internet signal , l have been searching for the right product for some time and l am glad to say my search has come to an end thanks to your company, streaming films is no problem now, the kids are over the moon.
thanks again John
I was delighted and amazed to receive an email within a couple of hours informing me that a replacement would be despatched the same day and asking me to dispose of the faulty unit. The New item arrived the next morning!
Absolutely faultless service, I'd recommend you to everyone...
Here at Solwise, when you make an order and our despatch people want to tell you something about the package there is a system in place that allows them to include a message with your invoice. Recently a message was sent out to a customer saying the following:
'THE TERMINATOR IS IN BAG TAPED TO INSIDE OF CARTON LID'
The customer was obviously tickled by this comment and we got the following reply:
'We opened the box gingerly and looked everywhere for Arnold Schwarzenegger but couldn't find him taped to the
inside of the carton lid. lol.
Other than my warped sense of humour may I say that we found the 2 wire ethernet PL-TP-E500's to be a brilliant piece
of kit. Easy to install and the connection over approx. 180M is running at 100MB.
The router arrived the next day and I am delighted to say it was the easiest router setup I have ever done. Great little product.
Just a quick line to let you know that after I took your advice and lined up my 3 units and re-set them like you said everything
is back working fine, so Wifey is very , very pleased.
You were so helpful is there a place on your website to leave great feedback?
Many thanks once again
I would like to provide you with some feedback on the the Home Plug System we just purchased from you.
We both work at home and therefore need a fast reliable wireless network throughout the house. Additionally we wanted to connect our Sky+ box to the network to receive all the On Demand Channels.
We purchased the 200Mbps HomeplugAV System both wired and wireless.
The wireless now is available now at max levels in all rooms and the Sky+ box is fully up and running with On Demand.
This was the best solution we could have wished for and meets our full expectations, it truly is Plug and Play.
I'm very impressed! My order was placed yesterday afternoon and it was just delivered.
I'd also like to take this opportunity to wish you a Merry Christmas and a happy New Year.
arrived in less than 24 hrs ,plugged them in and away we go, works a treat .
I will be sure to let other know of your great company.
Thanks again and seasonal greeting to you all .
Just to say thank you for providing me with an excellent solution.
I have a fast food kiosk which was recently re-located due to development work in the area. As a result we lost our BT line when we moved some 30 feet, as our new location was on the other side of the main road. BT initially stated they would install a new line free of charge, however this went from being free to a quotation for £4,500 plus VAT!
This left me in a dilemma as I wished to fit a CCTV system and be able to stream the live images over the Internet. I do have a house within 50 feet (in line of sight) of the kiosk, however there is another road to cross. There is broadband installed at this house.
The staff at Solwise recommended I use 2 Engenius 1650's. I am now able to stream the CCTV pictures seamlessly (I have also been able to stream BBC HD on my laptop) and have the option if creating a WIFI hotspot for our customers. This solution was much cheaper than that offered by other similar companies and the technical back up has been very good.
So, for just over £100 Solwise have solved my problem. Just slightly cheaper than BT's £4,500 plus VAT, oh and there is no additional line rental or call charges, which probably saves me another £350 per year (my £7/month, 200min mobile provides all the phone service we need to take orders etc).
TAKE THAT BT!
Just wanted to say how delighted I am with your wireless 200AV home plug. I used a 200AV mini to connect to my Sky router and plugged in the wireless homeplug 4 floors away (where I had no router signal). The setup of most things internet are very difficult for me but installing and linking your home plugs was really easy and very quick. The wiring of the house is very old and the walls are very thick but the signal from the wireless homeplug is brilliant and internet speed is fast. Because I am stuck with the rubbish Sky router your home plugs are without doubt the best way of getting my home wireless network up to scratch.
"The Wireless 'N' mini-adaptor arrived on Saturday - many thanks for prompt despatch - it was unpacked, plugged in and worked straight away (I'd downloaded and installed the drivers on Friday afternoon after placing the order).
Great bit of kit; compact yet providing excellent performance. Stunning value for money and excellent support from the Solwise sales team as always. Thank you"
I recently purchased a Solwise Gigabit home plug Twin Pack from your website to connect my Cisco broadband router to a Samsung ‘Smart’ TV for Internet TV access, after Wi-Fi access proved inadequate. I just wanted to let you know that the whole process proved to be quick, seamless and entirely successful. The Solwise website was fast and easy to use, as was the secure payment system. Email communication of my order was immediate and the delivery to my home extremely quick. But, best of all, I literally plugged the devices into the power sockets in two separate rooms, noted the constant blue light indicating 100Mbps+ line speed, opened up the Internet channel on the TV and instantly enjoyed uninterrupted iPlayer and (streaming) LoveFilm access for the first time. So! Well done Solwise, for an excellent product and outstanding customer service.
My product arrived yesterday and I just wanted to give you some feedback. Happy for you to include this as a testimonial in your sales literature.
Whilst the solution you described to me to fix my wifi problem seemed perfect, it was almost too good to be true! After downloading the manual from your website, I must admit I was quite sceptical re the setting up of this [you should think of having a 1–page quickstart guide]. I'm moderately tech savvy, but IP addresses, gateways, and a bunch of other jargon and very complex-looking procedures scared the hell out of me!
But all I did was this:
- plugged the base with the cable to BT Homehub
- plugged the wifi plug-in to the wall
- that immediately picked up the Powerline signal
- connected to the Powerline wifi network on my laptop in the normal way
- visited http://18.104.22.168 in Chrome.
- changed the SSID and password.
- saved to flash.
And that's it. It works perfectly! Can get wifi in all parts of the house now! Thanks for a great product and service.
Just letting you know ... order received this morning (21/12/2010) ... so
some deliveries are certainly moving VERY quickly :-)
Have added to my existing Solwise 'network'
Have now included my blu-ray player and my sky+ HD box
Took me five minutes ... tops!!!
Items work fantastically.
Many Thanks & best wishes
just to say how fantastically impressed I have been with your advice yesterday, clear explanations, clarification of the problem and your proposed solution, good-price components, next day delivery service and I have been able to install the whole lot this afternoon and it works a treat.
thanks very much, it has really helped me out and saved aload of hassle.
I will try and find the forum where I found a link to yoursite and tell others.
have a good weekend Christopher
I just wanted to take this opportunity to say thank you for the excellent service I received regarding the above order for a Pressac ADSL faceplate and an IDC insertion tool.
As I wasn't totally sure of the correct items to order, I spoke with one of your technical consultants beforehand, and was given friendly, comprehensive and easy to understand advice and assistance. I then placed the order at approx 11.55 on Nov 8th, and the package was delivered less than 24 hours later, at 09.30 on Nov 9th.
Being a single female with very little knowledge of telephone wiring, I was dreading having to attempt the repair of a faulty master socket faceplate, given that there are numerous hard wired extensions running from this socket to other rooms in the house. However, with the telephone help I had already received, the easy to use insertion tool and the provision of very clear instructions included with the faceplate, I was able to complete the job in about 10 minutes.
My phone extensions are all functioning perfectly, and my broadband speed is now currently approx 5 times faster than it was with the faulty faceplate, and given that I've saved over £100 on an engineer visit, I am - needless to say very happy!!
My sincere thanks again for the extremely fast delivery, and the professional manner in which your staff gave assistance to a less than knowledgeable customer.
With best regards
I just wanted to say I've been back again to buy more Solwise stuff. This time I was after a couple of the twin port/wireless Homeplugs - the NET-PL-200AV-PEW-N.
What can I say - as impressed as ever by the ease of ordering and speed of delivery - next day delivery is exactly what I got. After a little panic at first (the default IP address clashed with my router's default gateway address) and a quick mail to John in support that turned out to be unnecessary (it would have sorted itself out I'm told - though I'd already changed the router gateway address - patience is not a virtue I'm strong on) all went smoothly.
The key thing is that this is a cracking little product - neat & tidy, unobtrusive and a good strong wireless signal as well as two Ethernet ports. One of the two I've bought sits quietly behind the TV waiting for the next step of the AV upgrade while servicing my iPhone habit wherever I am - the other in the dining room makes working from home so much easier.
Thanks again Paul
Just a quick email to let you know how happy I am with the after purchase care I received from you. Since it was fixed my Home-plug has been working flawlessly for the past 4 weeks. When it does pack in for good I will definately be purchasing a replacement from Solwise.
The communication I recieved from you and your staff was brilliant and I can't thank you enough for fixing it. I will definately recommend you to anyone who is looking for networking products.
Thank you very much!
VERY SATISFIED CUSTOMER!!!
Excerpt from letter recieved from Mr D Smorthit
I recently purchased from you, via Amazon, the Twin Pack 85Mb Homeplug Ethernet Adapter. I am writing to say how impressed I was with the whole transaction. The product arrived in a couple of days from order and, not only did I have the Adapter working within five minutes of opening the box, but also I was very impressed by the way I was kept up to date as to the delivery process by email. I was surprised to find that I did not get an email from you saying the deliveryman was about to ring my doorbell!
I will certainly order from you again if I am looking for any products you stock. I only wish other companies would follow your example.
Just wanted to say a huge thank you to you guys (and gals) at Solwise. From the information packed website (I particularly appreciated the videos) then the pre-sales assurances followed by the 'oh-so-easy' ordering process through to the frequent e-mail updates on the progress of the package I have been really impressed. Of course the real crowning glory is that the products just plain worked - no effort, no reading the manual and no issues. I can really recommend both the NET-PLA-AV-3E-PIGGY6 and the NET-PL-200AV-PIGGY AV pass through plug as performing exactly as described. The very fact I'm sitting in my living room writing this is more than enough proof..
I will be recommending you and your products to anyone who will listen - and, more than likely, be back for more.
RE: Love the PL-85PEW
I just ordered eight of these for my client. I fitted them this morning and I was beside myself!
Massive Building 8 luxury apartments , one per apt using 2 x broadband connections in basement (instead of 8 individual connections previous). I should have done this ages ago, anyway, you have saved me much pain.
p.s the strength of the wireless signal on the plugs is better than the previous stuff we were using. A total innovative gem of a product.
Preparing for a down-sizing house move for our third retirement, I realised that there was no telephone point at the new house in the only place available for our computer equipment, whilst the lady of the house was not receptive to the idea of telephone wires trailing from room to room. Networking was clearly the answer, but a subject of which I was completely ignorant. Research on the Internet revealed some likely serious problems with wireless networking, but then I discovered powerline technology and, amongst a number of suppliers, the high regard in which the Solwise Company is held by knowledgeable commentators. An order for an SAR-605EH Home Plug Combo Router and a twinpack of PL-85PE Home Plug Adaptors was delivered in less than two business days.
Though all the hardware worked straight out-of the-box, my total lack of experience with networking gave me difficulties with configuring the computer to logon to the router, in spite of the excellent printed Easy Start guide provided. An email to Solwise asking for a some help or pointers brought an immediate response, suggesting that I telephone for some direct 'ear-to-ear' assistance. Rik Hutchcroft very patiently talked me through the process until the router setup page appeared, from where I was able to complete the process of re-establishing contact with my ISP.
In operation the Solwise Home Plug system performs flawlessly, with no transmission errors reported over hours of connection time. Very conveniently, the network starts automatically as soon as mains power is applied and has connected to my ISP by the time the computer has completed its boot processes. I just cannot praise highly enough the performance of the Home Plug equipment and the quality of the support received from the Solwise Company.
Peterborough, a very satisfied customer.
I don't often do this but...here we go.
Got delivery of your Home Plugs yesterday. Was slightly concerned if they would work as expected. Got home, plugged one in at the router, walked upstairs to my Mac, plugged in and IMMEDIATLEY connected to the Internet. Quite noticeably quicker than the unstable wireless.
Like I said, I don't often do this but a big thanks for a great product and great service.