The Heartbleed Bug

The Heartbleed Bug

Statement regarding the Heartbleed Bug - 10.04.14

You may have seen a lot of press in the last couple of days about the 'Heartbleed Bug': a compromise in Internet privacy & security that affects websites based on the Apache web server -- including the Solwise shopping trolley site,
(More details on the 'Heartbleed Bug' can be found below.)

Here at Solwise we take Internet security very seriously and as such we are pleased to announce that (as of midday 09/04/2014) we have patched the vulnerability and have had new security certificates signed by Thawte.

Although we think it is unlikely that the Solwise website would have been targeted during the small timeframe between when the vulnerability was published, and when we patched it; we are putting systems into place to allow our users to change their passwords to give them added peace of mind.

If you have an account with us and would like to change your password, click here.

Advice for web users:

There are ways you can test if websites you visit are vulnerable to the 'Heartbleed Bug' before you enter any personal details on them.
If you are a Chrome user you can download a Chrome Extension, Chromebleed, which warns you when a site you're visiting has been affected.

There is also a test site you can check by domain names

Changing Passwords

As a precautionary measure, people are being advised to change the passwords for all of their online accounts -- especially the most sensitive accounts (Internet Banking, Email, Social Networks etc...).
If you decide to undertake these [painfully laborious] measures, may we advise that you do not change your password with a website until you are certain that they have already patched the 'Heartbleed Bug'.
This will ensure the safety of your new set of passwords.

You can take comfort in the fact that we have already fixed the Heartbleed bug on our websites, so if you wish to change the password on your account with us, click here.

Advice for webmasters:

If you are operating a secure SSL website on an Apache web server, there is a very high chance that your website has been affected.
It is your responsibility to protect your users' data, and therefore your obligation to ensure that you address this issue as soon as possible. For more information on how to determine if you've been affected, and how to patch the bug, please visit

About the Heartbleed Bug:

"The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library. This weakness allows stealing the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs).

The Heartbleed bug allows anyone on the Internet to read the memory of the systems protected by the vulnerable versions of the OpenSSL software. This compromises the secret keys used to identify the service providers and to encrypt the traffic, the names and passwords of the users and the actual content. This allows attackers to eavesdrop on communications, steal data directly from the services and users and to impersonate services and users."